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We've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at support@411techsystems.com.
Sales FAQ
What forms of payment do you accept?
What are your custom LCD minimum order requirements?
What are the warranties on your products?
Why do you need a valid E-mail address? Are you going to spam or resell my E-mail addresses?
Do you stock any products?
Support FAQ
I do not see anything my LCD, what is wrong?
Billing FAQ
When we pay by Corporate Check, Cashier Checks, or money orders, where do we send the payment?
Do you accept Purchase Orders (POs) and can we open an account?
How do I check if I have a credit and how much credit I have that was a result of my overpayment(s)?
Will the credits in my account ever expire?
How do I use or redeem the credits?
Product Specific
Do you have color displays?
MISCELLANEOUS
Where are the products manufactured?
SALES
What forms of payment do you accept?
We proudly accept PayPal, Cashier Check, Money Orders, Visa, Mastercard, Discover, American Express
What are your custom LCD minimum order requirements?
The minimum quantity is 100pcs. for a custom order.
What are the warranties on your products?
All products have an 18 month warranty, unless otherwise specified within the description of the item.
Why do you need a valid E-mail address? Are you going to spam or resell my E-mail addresses?
No, our privacy policy prohibits us from the distribution of your E-mail address to any third parties. We use your E-mail address to send you order and shipment confirmations and to let you know of new products.
Do you stock any products?
Yes, we carry inventory of our most popular items and there are no minimum order requirements for these items. You can purchase stocked items directly from our website. Non-stocked items require about 6 week lead times from order placement to delivery.
SUPPORT
I do not see anything my LCD, what is wrong?
Please review our Technical FAQ section in the technical support area.
BILLING
When we pay by Corporate Check, Cashier Checks, or money orders, where do we send the payment?
Please send the payment to:
411 Technology Systems
540 Avenida Ortega
San Marcos, CA 92078
Do you accept Purchase Orders (POs) and can we open an account?
Yes, however you must have a valid D&B number and a good D&B rating to establish credit. Additional requirements apply, inquire to see if you qualify for an account
How do I check if I have a credit and how much credit I have that was a result of my overpayment(s)?
You can check your balance by sending an e-mail to customerservice@411techsystems.com and requesting a Balance update.
Will the credits in my account ever expire?
No, if you have a credit with us, those credits have no expiration.
How do I use or redeem the credits?
You can apply these credits towards you next purchase, or if the balance is $25Â or greater, you can request that we issue you a refund check.
PRODUCT / SERVICE SPECIFIC
Do you have color displays?
We can manufacture any HD44780 LCD to have a different color background or LED color. Example we can design and manufacture a display with Red text instead of white. However, if you require full RGB color or a color graphics module, we do not support those products from this site.
MISCELLANEOUS
Where are the products manufactured?
All our listed products are manufactured at our ISO9001 certified China factory.
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